Technical Support

With the launch of Windows 7 one thing is clear that it is going to replace its predecessor Vista in a true sense. There are different version that can be used by wide range of customer throughout the world and its multilingual property will help it get better popularity. There are some vital distinguishing features which were never before. Let's pay attention to some important points.

Snap: Use Windows 7 to play with the task windows, any time you can resize open windows, simply by dragging them to the edges of your screen. Depending on which edge you choose—top or bottom, left or right—the window will expand vertically, fill the screen, or you can even position windows side by side. Apply Windows 7 to compare two windows at the same time.

Live Task bar Preview: Use Windows 7 to manage lots of open programs, documents, and browser windows easily with thumbnail and full-screen previews.

We can use Windows 7 to share our peripheral hardware component like printer, scanner or webcams in easy way. Inbuilt Homegroup feature make it easy to access files and printers on other PCs on home network. For instance, if I'm using my laptop in the living room, I can easily access files stored on the desktop PC in my home office. I can also print to my home office printer without even getting up from the couch. Moreover its safe too since a homegroup is protected by a password. Its easy to use the default password or for safety keep on changing the password. If you ever forget your homegroup password, you can view it on any PC that's part of your homegroup by following the steps in Where can I find my homegroup password?
Windows 7 introduces Remote Media Streaming. So use Windows 7 to get access to your Windows Media Player 12 library over the Internet. Remote Media Streaming is available only in the Home Premium, Professional, Ultimate, and Enterprise editions of Windows 7. Use Windows 7 to make a quicker search at different location of your system without any complexity.

Start typing into the Start menu search box—and you'll immediately see a list of relevant documents, pictures, music, and e-mail on your PC. Results are now grouped by category and contain highlighted keywords and text snippets to make them easier to scan.

Some people store all their files in one place these days. So Windows 7 Search is quite smart to search external hard drives, networked PCs, and libraries. If you think search result is too broad then you can instantly narrow them by date, file type, and other useful categories.

Windows provides different ways to find files and folders. There isn't one best way to search—you can use separate methods for different situations
Apply Windows 7 to diagnose any issue either it is a software or hardware. Action Center checks several security and maintenance-related items of your computer that help indicate your computer's overall performance. You can monitore any item ( Software or Hardware), if there is any change in there status Action Center will provide you a prompt in the notification area of the taskbar. It will also provide you the severity of the message in terms of color coding. Hence you can troubleshoot at your end.

Installation of windows and the repair is something you need to acquire knowledge, if you want to do it yourself. There are many guides and local home store can help you gain the knowledge you need to make computer repair or new installations in the windows. You may have a window that is sticking and needs to be fixed to slide easier. Then you can find out what is the best tool for you to solve this problem and in many cases it may be easier than you think.

Can be a bit more difficult if you're thinking about changing the windows of his house because there is much more complicated than fixing a jammed. You will need the help of an expert who can guide you through the process to avoid making any mistakes. There are many tips and tricks you need to know before changing its own window.

Always be careful because it can damage the online windows help. Before it is necessary either to attend a class at the local hardware store or get an instructional video so you know what you're doing. There are mistakes that can be made to obtain knowledge is crucial.

Note that it is difficult to do yourself when it comes to fixing or changing a window, but needs to be aware of before you start. There are certain tools you will need to do the job, so make sure you have read or received instruction before diving into it.

If you are a chief information officer, or someone responsible for your company's network, ask yourself this question now.

"Can I tell exactly how my critical and high value hosts and applications are protected? That is, can I describe the full extent of allowed access to these hosts and all the services and all the network resources that can connect to these hosts?"

An associated question is: "If any of my critical hosts are compromised, what else becomes vulnerable on my network?"

"Can I tell exactly how my critical and high value hosts and applications are protected? That is, can I describe the full extent of allowed access to these hosts and all the services and all the network resources that can connect to these hosts?"

You would expect your systems administrator to adhere to this policy when implementing your network access rules. This represents your corporate security policy.

Having a written corporate policy is good, but not good enough.

Can you verify it? It is not uncommon for system administrators to drift from corporate rules when programming network devices. They have several responsibilities, are constantly stressed to deliver a variety of services to their corporate users, and being human, can make the occasional mistakes.

The crucial point is: Can you verify that your critical business assets are always protected, at least to the extent that your technology allows you to do so? Without the ability to verify, your corporate security policy states intent but cannot be enforced.

You can always test your network to determine whether accesses to your most important resources are within corporate guidelines.

But it is impractical and perhaps disruptive to constantly test your network. Testing is also not comprehensive because there are limits to available time and resources. So you will test only against a subset of the universe of possible attack vectors.

The firewall is the single most critical item of hardware or software in a network that is responsible for its security.

A firewall's configuration (or programming) determines the type of connections it will allow and those that it will not. A firewall configuration is written in a very low level language that is proprietary to the manufacturer of the firewall.

So, Cisco will have its own language and Checkpoint will have its own and their syntax will have nothing in common.

A desired corporate policy is translated into firewall rules that are programmed into the firewall. Mistakes in programming can cause the actual policy on the network to be at variance with the intended policy. This is a truly risky situation because you cannot verify what is implemented.

A firewall with many hundred rules can be very complex to understand manually. Additionally, firewalls have different default behaviors that must be taken into account to understand how they respond to the data traffic through them.

Firewall rules work together to implement security policy and hence must be analysed together, rather than individually.

Survey Shows That Nearly Half of Consumers Think Upgrading to a New Operating System Will Require Technical Assistance

New York, NY (PRWEB) September 16, 2009 -- iYogi, the on-demand tech services company with a unique global delivery model, announced today the results of a consumer poll regarding support concerns and predictions for the upcoming launch of the new Microsoft Windows 7 operating system. Based on responses from more than 1,000 Windows XP and Windows Vista users, 52 percent think that moving to a new operating system and moving their data is a hassle, suggesting some real frustrations on the near horizon. Nearly half (47 percent) think upgrading to Microsoft Windows 7 may require a call to technical support - potentially causing a huge backlog of support needs, as up to 40 million copies of Windows 7 are expected to be sold in 2009, according to IDC.

"We predict that more than 40 percent of XP users will generate support calls and inquiries globally this year and even more in 2010 as mass adoption kicks in and people face the prospect of dealing with an entirely new interface," said Vishal Dhar, President Marketing & Co-founder of iYogi. "We estimate twice as many support calls for current Windows XP users than Windows Vista users, since Microsoft Windows XP users will require a 'clean' install including migrating applications, settings and drivers--a potentially arduous, time-intensive task."

Additional survey findings reveal:

58 percent of users think they will or may upgrade to Windows 7, an encouraging number considering some of the backlash surrounding Vista

Only 39 percent of users are aware that Windows 7 is launching soon, suggesting an increased flurry of help questions in the coming months as more people become aware of the upgrade options

iYogi has more has more than 90,000 annual subscribers and provides thousands of single incident sessions every day on a 24/7 basis. Its Global Delivery Platform delivers on the highest customer satisfaction benchmarks in the industry and gets smarter with every customer interaction, building a powerful knowledge base that provides unique customer insights on predictive needs to tech support.

ABOUT IYOGI
iYogi is a global on-demand services company that provides personalized computer support for consumers and small businesses in United States, United Kingdom, Canada and Australia. iYogi's unique model, including proprietary technology iMantra and highly qualified technicians, is designed to eliminate computer-related stress and keep millions of digitally dependent consumers and small businesses always protected and productive. Only iYogi -- with its proven global expertise delivery model, intelligent customer insight systems, easy-to-use self-help tools and automated PC optimization and computer support services - offers users a simple yet comprehensive path to digital serenity. iYogi has perfected the remote technical support model to overcome the current limitations of in-store, on-site, or call center services to become the fastest growing provider of support in the industry. Major resellers and technology companies are increasingly turning to iYogi to improve customer satisfaction, reduce return rates, and deliver a compelling new-value added offering to customers. For more information on iYogi and a detailed list of technologies supported, visit: www.iyogi.net.

I have had 3 HP DV6000 series laptops come in the shop in the past month that have been dead. It turned out they were all motherboard problems, due to a defect in manufacturing. Apparently there is a class action lawsuit, and HP has extended the warranty for this problem for 2 additional years.

Antivirus 2010 is a very insistent that you want to download yourself and protect your computer.

Do not fall for it. Antivirus 2010 will not protect you against malware. In fact, it is malware. It is a rogue program pretending to protect against infection, while infecting your computer.

If you receive a pop-up warning of danger and it is suggested to install this wonderful program, click Yes and no, click No, no. Close the window.

And if you think you became infected, download, install and run the free version of Super spyware removal any Malabytes and Anti-Malware.

Microsoft has released 5 security bulletins for Windows tech support to address the 8 vulnerabilities described in them. All 5 bulletins have a maximum severity rating of "critical," but some Windows versions are affected more severely than others. The recently-announced vulnerability in the IIS FTP service is not addressed, nor is this morning's new SMB2 vulnerability.


MS09-045: Vulnerability in JScript Scripting Engine Could Allow Remote Code Execution describes a critical flaw in the JavaScript engine in Windows and, therefore, Internet Explorer. A malicious web page could be used to take control of the system in the context of the logged-on user. Consistent exploit code is likely for this vulnerability.

All versions of Windows are affected by at least one of two vulnerabilities in Windows Media described in MS09-047: Vulnerabilities in Windows Media Format Could Allow Remote Code Execution, for which Microsoft also says consistent exploit code is likely. One is a bug in the handling of ASF files, the other in handling MP3 files.

MS09-046: Vulnerability in DHTML Editing Component ActiveX Control Could Allow Remote Code Execution primarily affects Windows 2000 and Windows XP. A specially-crafted web page loaded in the DHTML Editing Control could allow for execution of attack code in the context of the logged-in user. Windows Server 2003 is affected, but browsing on that platform by default disables the vulnerable control. Microsoft states only inconsistent attack code is likely.

MS09-049: Vulnerability in Wireless LAN AutoConfig Service Could Allow Remote Code Execution affects only Windows Vista and Windows Server 2008 to avoid this windows firewall setup is necessary, It's rated only as Important, not Critical, for Server, for reasons which aren't clear. Only systems with wireless adapters installed are vulnerable and these are unlikely to be in a Windows Server. Microsoft says that only inconsistent exploit code is likely for this vulnerability.

Three vulnerabilities are described in MS09-048: Vulnerabilities in Windows TCP/IP Could Allow Remote Code Execution. Two are denial of service vulnerabilities for which Microsoft argues exploit code is unlikely. The third is a remote code execution vulnerability due to the TCP/IP stack not cleaning up state information correctly. Windows Vista and Windows Server 2008 are affected, although in Windows Vista, if the network profile is set to "Public", the system is not affected by this vulnerability since unsolicited inbound network packets are blocked by default.

Google Calendar Sync System Requirements:
Microsoft Outlook 2003 or 2007
Microsoft Windows XP (32-bit only) or Vista

Download here.

Only pop-up reminders, even if you have multiple reminders in your Google Calendar. Microsoft Outlook only supports pop-up reminder and you can only set one reminder in Microsoft Outlook Support.

To Install

• Close Microsoft Outlook if it is opened.
• Run the setup file
• After reading the License Agreement, Select I Agree.
• You can select whether or nut to create Menu and Desktop Shortcuts.Select Next.
• You can choose an alternative directory if you want you. Select Install.
• Wait for installation… Select Close.
• The app will automatically launch. Remember to give it access in your Firewall.
• Enter your username and password.
• Select the way you want to sync.
• Select the interval time. Minimum interval time is 10 minutes.
• Select Save

You can fire up MS Outlook if you want to.
You will notice a Google Sync icon in the statusbar.
If you double click on it, it will open the Google Sync Options Dialog Box.

If you right click on it, you will get a pop-up menu, where you can choose to start a synchronising manually, stop a synchronising, etc.

When your events aren’t actively syncing the icon will look like this:

When your events are actively syncing the icon will look like this:

If you run into problems you can find the logfile at: C:\Documents and Settings\yourusername\Local Settings\Application Data\Google\Google Calendar Sync\logs
Note: Show hidden files and folders must be turned on in Folder Options | View.

Remember Google Sync use Internet Explorer Settings e.g. If Internet Explorer is set to Work Offline, you won’t be able to connect even if you use another browser and/or another browser is your default browser.

Since Microsoft had launched its series of Windows Operating Systems for PC’s in line, it had also released various Windows Updates for all the operating systems along with Microsoft help. Microsoft had launched latest bug fixes through windows updates and latest add no’s for Windows Operating Systems like the Windows installer and internet explorer. The purpose of fixes in Windows Updates was also used to provide end user a better security and enhance the performance of the operating system. Microsoft help feature was available in all the Microsoft operating systems and also on Microsoft website as online Microsoft help.

Launch of the Windows service pack was also a very good initiative towards building a stable operating system and midterm developmental changes were brought in the Windows operating system. Since Windows help provided the user to learn how Windows Updates are being installed. Online Microsoft help was also introduced for installation of Windows Updates and troubleshooting pertaining to windows updates.

There are various security updates released as soon as the security threats are being heard from windows operating system users. These security updates are known as Tuesday patches and are released on second Tuesday of each month. Apart from releasing the security updates to prevent users from the vulnerabilities of the Virus, Trojans and other malicious items Microsoft also releases various security patches as and when needed. Also online microsoft technical support is being provided to the users at this time of distress. Online Windows help and online Microsoft help is kept in general very easy for the users to eradicate the malicious programs or the software’s.

Apart from the Windows security updates and Windows service pack there are various updates released for the various Microsoft applications like Microsoft office, Microsoft Outlook, Outlook Express etc. Microsoft help is available on the user PC to access help related to updates for these applications and online Microsoft help is also available so that the user can be up to date with these security updates from anywhere while being on internet. These updates are integrated in the automatic updates of the Windows operating systems. In order to know more about automatic updates either refers to Microsoft help feature in operating system or online Microsoft help.

After the evolution of Windows Updates, Microsoft has launched various versions of Windows Updates. It started with version 3 i.e: v3 in 1998 for windows 98 and then it came in line with the Windows Operating Systems Support. Followed by v4, v5 and v6. Version 6 was very important as it provided integration for Windows Genuine Advantage which would analyse the Windows Operating System and check the authenticity of the operating system and if it was not genuine then would not provide any future assistance with Windows Updates.

See Also
windows firewall security

Preserve the condition of your system with regular maintenance
By james burns

I've never cleaned my computer. Sure, I've dusted my monitor, but I haven't taken off the cover or tried to reach the crumbs lurkeng inside my keyboard.
"Your computer could fry if you don't keep it clean," says trehook, chief technology officer for Hooplah Interactive in ottawa.

Dust clogs the vents behind your computer, which causes your CPU to heat up — and heat is the biggest cause of component failure in computers. Regular cleaning could save you costly maintenance fees down the road.

Keep your computer in tip top shape by following Millman's guide to a spotless computer system.
Preparation
You'll need:
screwdriver
can of compressed air (available from computer dealers or office-supply stores)
cotton swabs (do not use a cotton ball)
rubbing alcohol
paper towels or anti-static cloths
water
Always turn your computer off before you begin and unplug all the cords.

Step 1: Inside the case
Using a screwdriver, remove the side of the case that's opposite to your motherboard. Touch as little as possible inside the computer, keeping fingers away from cards and cords.
Blow air around all of the components and along the bottom of the case, keeping the nozzle four inches away from the machine. Blow air into the power supply box and into the fan (from the back of the case). Lastly, blow air into the floppy disk and CD drives. Wipe the inside of the cover with a lightly moistened cloth before replacing it.
Millman recommends doing this every three months if your case sits on the floor, if you have pets that shed or if you smoke. Otherwise, every six to eight months is fine.

Step 2: Outside the case
Run a cotton swab dipped in rubbing alcohol around all of the openings on the back of your case. Give them one swipe with the damp end of the swab and one swipe with the dry end. Do this as often as you clean the inside of your computer.

Step 3: Keyboard
Turn the keyboard upside down and gently shake it. Most of the crumbs and dust will fall out. Take a can of compressed air and blow into and around the keys. Next, take a cotton swab and dip it in rubbing alcohol. It should be damp, but not wet. Run the cotton swab around the outside of the keys. Rub the tops of the keys with a damp cotton swab. If you have a laptop, follow the same procedure but take extra care with your machine. Do this monthly.
Spills

If you have kids, you're worried about spills. If it happens, disconnect the keyboard immediately and flip it over. Blot the top with a paper towel, blow compressed air between the keys and leave it to air dry overnight. For laptops, liquid can easily penetrate the hard drive so turn the computer over immediately and leave it in that position until it dries.

Step 4: Mouse
Rub the top and bottom of your mouse with a paper towel dipped in rubbing alcohol. Open the back and remove the ball. Wash the ball with water and let it air dry. To clean inside the mouse, dip a cotton swab in rubbing alcohol and rub all of the components. Scrape hard-to-remove grime with your fingernail. Finally, blow air into the opening. Replace the ball and the cover. Do this monthly.

Step 5: Monitor
Moisten a paper towel or a soft, lint-free cloth with water. (You can also buy monitor cleaning products at computer supply stores.) Don't spray liquid directly onto screen — spray the cloth instead. Wipe the screen gently to remove dust and fingerprints. Never touch the back of the monitor.

For laptop screens, Millman suggests buying a special cleaning solution available at computer stores. Do this weekly.
Finally, make sure everything is dry before you plug your computer back in.

Source: www.microsoft.com/athome/setup/cleancomputer.aspx

In an interesting strategic move against Microsoft, Google has been working on an operating system around their Chrome Browser and geared towards the netbook type computers (see my earlier blog on netbooks)

The New York Times reports that Google is going to directly compete with Microsoft with a new Operating System based on the Chrome Browser that they have developed.

The OS is supposed to be for low cost "tiny" computers such as netbooks, not really for full blown PCs. However Google is hinting at the possibility of the operating system being available to full sized PCs.

See also
microsoft windows support
Windows Live One Care Help You
windows firewall security

I have been working on so many laptops lately, and have seen customers buying new ones; I thought it would be a good idea to give some tips about the batteries. Our good ‘ol towers do not have the battery power option, so most of us are not as familiar with the Wall power vs. battery power that a laptop utilizes.

Battery life in a laptop is usually about 18-24 months! New batteries in some older models can cost near $100.

Get 'em while they are HOT!

Buy a second battery within the first year of owning the laptop. Batteries will be in full supply. After a couple years the batteries get scarce, and can cost double the original price.

Squeeze some extra battery juice out of a charge:
1. Disable Bluetooth and Wi-Fi if you are not using them. Bluetooth usually has an icon in the control panel. The Wi-Fi usually has a switch or button on the computer that you turn on or off. These are like using a radio, they take power.

2. Drop the screen brightness down. The LCD Screen has a light bulb that uses a lot of power. This can usually be done with the good old function key that is labeled “Fn” usually in a different color, on the lower left of the keyboard. The Fn key in combination with the key that has the brighter/darker icon, usually a sun or what looks like a light bulb.

You can adjust this and other power settings:
in XP with Start Menu > Control Panel > Power Options.
In Vista go to Start Menu>Control Panel> Click on Classic View, then Power Options.

3. Do not play music or DVDs directly from the DVD/CD player. The motor uses a lot of power. Copy them onto the computer and play them from there. Also with movies or shows, view them online on places such as HULU or another download service.
How to extend the life of your battery
Batteries will loose their charge over time, even the better new type batteries. If you leave your laptop plugged in most of the time, you can speed this process up a lot, and your battery will die much faster. The battery rarely gets a chance to recycle it’s charge, and thus looses it’s ability to hold a good charge.

If you are using your laptop mostly plugged into AC wall current, take the battery out when convenient. This will allow the battery to discharge and not always be charging. Just make sure you charge it up when you hit the road.

Vista Shutdown vs. Sleep
Have you ever noticed that on Vista when you hit what looks like the power button from the start menu, it is yellow, and it says “Sleep”? This means the computer is still using power, and you can stop that. I always like to shut down my computer when I am done using it, especially if you are putting it in a case.

Here is how to change this setting. It is really hidden, but when you change it, the button turns red and will now say “Shutdown”, which is what you want it to do. I have changed this on many customers’ laptops, so make sure to check yours and see if you need to make this change.
1. Open the Control Panel and go to Power Options.
2. Click Change plan settings for your selected power plan.
3. Click Change advanced power settings.
4. Expand Power buttons and lid.
5. Expand Start menu power button.
6. Change the setting from Sleep to Shut down.
7. Click OK.

See Also
online computer support

Convert Text to Columns
Sometimes you will want to split data in one cell into two or more cells. You can do this easily by utilizing the Convert Text to Columns Wizard.
• Highlight the column in which you wish to split the data
• Click the Text to Columns button on the Data tab
• Click Delimited if you have a comma or tab separating the data, or click fixed widths to set the data separation at a specific size.

Modify Fonts
Modifying fonts in Excel will allow you to emphasize titles and headings. To modify a font:
• Select the cell or cells that you would like the font applied
• On the Font group on the Home tab, choose the font type, size, bold, italics, underline, or color

Format Cells Dialog Box
In Excel, you can also apply specific formatting to a cell. To apply formatting to a cell or group of cells:
• Select the cell or cells that will have the formatting
• Click the Dialog Box arrow on the Alignment group of the Home tab
There are several tabs on this dialog box that allow you to modify properties of the cell or cells.
Number: Allows for the display of different number types and decimal places
Alignment: Allows for the horizontal and vertical alignment of text, wrap text, shrink text, merge cells and the direction of the text.
Font: Allows for control of font, font style, size, color, and additional features
Border: Border styles and colors
Fill: Cell fill colors and styles

Add Borders and Colors to Cells
Borders and colors can be added to cells manually or through the use of styles. To add borders manually:
• Click the Borders drop down menu on the Font group of the Home tab
• Choose the appropriate border
• Merge Cells
To merge cells select the cells you want to merge and click the Merge & Center button on the Alignment group of the Home tab. The four choices for merging cells are:
• Merge & Center: Combines the cells and centers the contents in the new, larger cell
Merge Across: Combines the cells across columns without centering data
Merge Cells: Combines the cells in a range without centering
Unmerge Cells: Splits the cell that has been merged

Excel allows you to move, copy, and paste cells and cell content through cutting and pasting and copying and pasting.

Select Data
To select a cell or data to be copied or cut:
• Click the cell
Click and drag the cursor to select many cells in a range

Select a Row or Column
To select a row or column click on the row or column header.

Copy and Paste
To copy and paste data:
• Select the cell(s) that you wish to copy
• On the Clipboard group of the Home tab, click Copy
• Select the cell(s) where you would like to copy the data
• On the Clipboard group of the Home tab, click Paste

Cut and Paste
To cut and paste data:
• Select the cell(s) that you wish to copy
• On the Clipboard group of the Home tab, click Cut
• Select the cell(s) where you would like to copy the data
• On the Clipboard group of the Home tab, click Paste

Undo and Redo
To undo or redo your most recent actions:
• On the Quick Access Toolbar
• Click Undo or Redo

Remote managed services are gaining a lot of attraction these days. Companies are looking to outsource the maintenance and monitoring of their IT infrastructure to a third party to improve efficiency and save costs. BizTech2.com caught up with Uday Challu, founding partner and CEO, iYogi, to see what the company has to offer in this space.

As far as Enterprise and SME customers are concerned, which verticals are you focusing on?

Our focus will mostly be on small companies with around five to 100 users and also firms that have multiple small branch offices like travel agencies, retail stores etc.

What kind of support services do you provide to your customers? What is the Green PC service?

iYogi provides the next generation of remote computer support services for consumers and businesses. For consumers, our live 24/7 support extends to technologies we use everyday, including hardware, software applications, devices, peripherals and networking equipment. iYogi also offers a full range of business IT solutions including managed monitoring, managed services, set-up and installation services, and incident-based services.

Green PC Service

With the current state of the global climate and increasing dependency on the computer, iYogi helps PC users reduce their carbon footprint and save money at the same time. iYogi’s Green PC service is the first in the independent computer support industry to offer customers a way to save money, conserve energy and protect the environment by optimising their PC’s efficiency. Consumers and businesses can save up to $200 per year, per desktop, in energy costs with iYogi’s Green PC application. This green application makes the computer environmentally friendly by reducing power consumption by almost 50 percent.

Our Green PC dashboard helps customise power settings and calculate power savings in kWh (kilowatt hour). The Green PC dashboard also gives a status on the reduction of CO2 and how responsible usage will benefit the environment by saving trees. A customised service that increases the energy efficiency of computers, undertakes the below-mentioned three primary initiatives:

- Computer assessment, analysing settings and PC energy use
- Customised efficiency planning geared specifically to the individual’s usage patterns
- Implementing setting changes to maximise the computer’s energy use

What are the technologies that allow you to offer 24/7 support and ensure there is no downtime at the client site?

We have invested significantly in developing a comprehensive monitoring and management tools stack. This enables us to manage and monitor all devices in the office network as well as for branch offices and mobile users. Our tools continuously monitor the customer’s network and notify our NOC (Network Operations Centre) in case of problems. Based on the set of events, tickets are automatically generated and escalated to corresponding teams. Over and above our proactive approach, the customer always has an option to call our 24X7 support line for issues that are not identified via the monitoring tools.

Please throw some light on your proprietary iMantra technology.

iMantra is a CRM system, which is tailor-made to suit the emerging business needs at iYogi. It allows for the formation of individualised customer relationships with the aim of providing personalised services to each subscriber. This tool is built on the latest java technology with a layered architecture that makes it scalable and secure. This architecture provides a seamless workflow and independent channels for various business needs: sales, support, quality and customer service. The entire system can be exposed in the form of secure APIs and Web services, which makes it a re-usable entity.

Your business model is similar to BPOs in India providing technical support to offshore customers. What unique values do you bring to this ecosystem that would help a potential client choose you over a competitor?

iYogi’s business model is different from traditional BPOs. Some key factors that differentiate iYogi include:

- Direct-to-consumer and -small business: iYogi delivers technical support services directly to consumers and small businesses and is a global technical support brand based out of India. Unlike traditional BPOs in India, iYogi does not provide any private label support and/ or work on behalf of large OEMs or software publishers.

- Optimised Processes: iYogi has developed proprietary processes for consistently delivering on a resolution rate of 87 percent, which is among the highest published benchmarks in the support industry, where averages hover in the range of 50 percent.

- Comprehensive technology platform: iYogi’s global delivery platform, iMantra, gets smarter with every customer interaction. It documents every problem, the solution and relevant hardware and software aspects, while capturing each customer’s demographic information and creating a behavioural profile. All of this information is at the fingertips of iYogi’s Global Tech Experts. This set-up combines a knowledge base with a comprehensive set of tools and technology expertise. iYogi offers a range of tools that complement its remote support services for helping customers maintain technology at peak performance levels. iYogi’s products include iYogi Smart PC Scan, iYogi Support Dock, iYogi Green PC and iYogi PC Optimisation.

How do you plan to move up the value chain in the times to come?

The growing use and penetration of the Internet and new Web-based applications has consequently opened the door to threats and vulnerabilities, which affect the system performance and ultimately lead to degrading performance. If the threats are diagnosed early on, the impact on efficiency can be minimised considerably. Currently, a user only realizes that he needs technical support once the damage has occurred and reactive methods of support are used to recover from the loss.

At iYogi, we are developing our capabilities to not only provide support when demanded, but to also monitor, pre-empt and fix threats before they can cause any damage to the computer. This will be possible only by combining technology with processes that are capable of re-defining the way technical support is delivered today.

What is your India strategy?

Technically, we are capable of servicing any geography including India. At this stage, we are looking for the right kind of partners to find access to potential customers and provide them a consolidated, 360-degree solution and services for issues relating to hardware, software, network etc. We aim to launch our India services in the coming six to eight months. Our services will offer clients a one-stop solution for all their business needs.

Source : BizTech2.com

Use a service to ‘upload’ your big file to, and then send the (generated) hyperlink to your recipient(s). The hyperlink takes the recipient to the service, and ‘downloads’ your document: let the servece do all the FTP nonsense.

There are both for-pay and free versions of these file-transfer services, and those of us who rarely run into the file-too-big dilemma will find the free versions adequate; and they generally can handle files up to a Gigabyte (bigger, for a fee).

I recommend either SendThisFile or TransferBigFiles for their simplicity of use, but there others out there.

If someone has sent you a large file and trying to open it causes your email support application to freeze and ‘lock up’, use Task Manager to end the program’s (mail client/browser) execution (for instructions, click here) with “End Task”. Then re-launch it and delete the file. This should restore normal operation, but you will have to ask the sender to resend the file.. and explain to them email limitations. (Or, maybe, email them a link to this article?)

There are 6 main brancehs, each containing a specific part of the information stored in the

Registry. They are as follows:
• HKEY_CLASSES_R00T - This branch contains all of your file association mappings to support the drag-and-drop feature, OLE information, Windows shortcuts, and core aspects of the Windows user interface.
• HKEY_CURRENT_USER - This branch links to the section of HKEY_USERS appropriate for the user currently logged onto the PC support and contains information such as logon names, desktop settings, and Start menu settings.
• HKEY_L0CAL_MACHINE - This branch contains computer specific information about the type of hardware, software, and other preferences on a given PC, this information is used for all users who log onto this computer.
• HKEY_USERS - This branch contains individual preferences for each user of the computer, each user is represented by a SID sub-key located under the main branch.
• HKEY_CURRENT_C0NFIG - This branch links to the section of HKEY_LOCAL_MACHINE appropriate for the current hardware configuration.
• HKEY_DYN_DATA - This branch points to the part of HKEY_LOCAL_MACHINE, for use with the Plug-&-Play features of Windows, this section is dymanic and will change as devices are added and removed from the system.

Each registry value is stored as one of five main data types:
• REG_BINARY - This type stores the value as raw binary data. Most hardware component information is stored as binary data, and can be displayed in an editor in hexadecimal format.
• REG_DW0RD - This type represents the data by a four byte number and is commonly used for boolean values, such as "0" is disabled and "1" is enabled. Additionally many parameters for device driver and services are this type, and can be displayed in REGEDT32 in binary, hexadecimal and decimal format, or in REGEDIT in hexadecimal and decimal format.
• REG_EXPAND_SZ - This type is an expandable data string that is string containing a variable to be replaced when called by an application. For example, for the following value, the string "%SystemRoot%" will replaced by the actual location of the directory containing the Windows NT system files. (This type is only available using an advanced registry editor such as REGEDT32)
• REG_MULTI_SZ - This type is a multiple string used to represent values that contain lists or multiple values, each entry is separated by a NULL character. (This type is only available using an advanced registry editor such as REGEDT32)
• REG_SZ - This type is a standard string, used to represent human readable text values.
Other data types not available through the standard registry editors include:
• REG_DW0RD_LITTLE_ENDIAN - A 32-bit number in little-endian format.
• REG_DW0RD_BIG_ENDIAN - A 32-bit number in big-endian format.
• REG_LINK - A Unicode symbolic link. Used internally; applications should not use this type.
• REG_NONE - No defined value type.
• REG_QWORD - A 64-bit number.
• REG_QWORD_LITTLE_ENDIAN - A 64-bit number in little-endian format.
• REG_RESOURCE_LIST - A device-driver resource list.

Source:
http://www.pctools.com/guides/article/id/1/page/2/

Ntdll.dll Error Messages

• "STOP: 0xCOOO221 unknown hard error C:\Winnt\System32\Ntdll.dll"
• "STOP: COOO221 unknown hard error \SystemRoot\System32\ntdll.dll"
• "AppName: [PROGRAM NAME] ModName: ntdll.dll"
• "[PROGRAM NAME] caused a fault in module NTDLL.DLL at [ANY ADDRESS]"
• "Crash caused in ntdll.dll!"
• "NTDLL.DLL Error!"
• "Unhandled exception at [ANY ADDRESS] (NTDLL.DLL)"
Resolution

1. Restart your computer. The ntdll.dll error you're receiving could be due to a one-time, temporary issue and a simple reboot may resolve the problem completely.
2. Reinstall the program if the ntdll.dll error only displays when you use a specific program.

If the software program has any updates or service packs available, install them too. The software's programmers may have identified an issue with the program that caused the ntdll.dll error and then issued a patch for it.

3. • Check the Windows service pack level you're running and then check Microsoft's support site to see if there is a more recent service pack available for installation. Some issues that caused ntdll.dll errors have been corrected in these service packs from Microsoft.

4. • Selectively disable Internet Explorer add-ons. If your ntdll.dll error is displaying when you start, run, or close Internet Explorer, an add-on may be causing the problem. Disabling each add-on, one by one, will determine which add-on is the culprit (if any).

source:
http://pcsupport.about.com/od/fixtheproblem/a/ntdlldll.htm

This tip will help you to delete the files and folders that are being used by other programs. for example a spyware affected file. You have tried to delete such kind of files or folders and received the any following messages.

• Cannot delete file: the file is in use by the other program
• Cannot delete file: There has been a sharing violation
• Cannot delete file: The file is in use by another program or user
• Cannot delete file: Disk is not full or write-protected and that the file is not currently in use.
• Cannot delete file: The source or destination file may be in use

Normally, a windows restart will allow you to delete such files or folders that are being used by other program, but if you want to manage it without restart your computer then simply you need to download a freeware tool called Unlocker.

You can download this tool for any windows version using Unlocker link. Download it and run the easy setup.

After installation, right click on file or folder that you want to delete and select the option Unlocker.

If your requested file or folder is used or locked by other application then a small window listing of lockers will appear.
Here simply click on “Unlock All” button and now you can easily delete this file.

See also
computer technical support


source
http://computerfreetips.com/windows_registry_tips/Disable-Turn-Off-windows.html

Internet is basically the network between the different networks, it is basically used to share files between computers, In the modern world we can know about anything from the Internet, on just the click of the mouse. Internet has made a new sort of the social interaction among the people and organization, with the growth of the social networking website, people can share experience of the other people. Internet greatly impacted the education and business system. Now a day’s business and education is not confined to particular area, we can expand our business just by the use of the Internet.

No doubt on one hand Internet had revolutionized all the aspects of the life, but due to increase in the Internet usage it has also exposed the virus attack or the threats for computers. Internet makes the computer prone to the virus attacks, Trojan Horse, Spyware, Worm's which leads to loss of data and also steal your data from your computer.

So to avoid all those threats and to be safe on the internet we must adhere to some of the basic steps and ensure that your data is safe.
Some of these steps are

A good virus scan
It's recommended to have a Antivirus installed on your . there are several antivirus available in the market .but we must select the one which provide maximum no of features such as internet security , Spam filtering , email scanning and many more. and its always recommended to updated your installed antivirus support and scan your computer for virus , once in a month

Be careful while downloading:
while downloading something from the Internet we must be very careful ,for what we are downloading and is it safe to download from that sited , there are several sites for the music games , which downloads the virus spyware and cause thereat to your data in the computer , we must always download any virus removal software from the renowned websites for example softpedia.com and download.com

Protect yourself from the dangerous emails:
Now a day’s emails becomes one of the major browser threats , There are several frauds done using the email for example the " Nigerian fraud " and it can some email may also some of the spyware or virus in the email .so to safe from all such threats we must use a antivirus having email scanning feature .

Don't give your personal information on the internet:
It always recommended no give your personal information for example full name, address and phone no on internet and always read the agreement carefully while you are creating in any of the websites

Protect your money online:
It is always recommended to not to give your credit card no on the unsecure websites and must be carefully while doing so

Following the above steps will help all of us to be safe and secure while using the Internet

Source
http://www.articlesbase.com/security-articles/top-five-steps-to-stay-secure-on-internet-832096.html

With the increase in the use of the computer’s there has been a tremendous increase in the development of the information technology, today the whole world has became a global village. This increase in the computer's and others technologies, has caused the need for a new sort of the industry domain called as the computer technical support service which aims at providing services for the IT products.

There are several ways by which technical support services are provided to customers, normally the manufacturer company provides the support for their product, but this support is limited for only one year. Companies providing such type of support are hardware companies (manufacturer of the. computer part, printer, routers ) and also support for the software such as the operating systems, and others application
software’s.

But there has been difference in approach for providing support for these products. The hardware companies provides the support via one preventive inspection per year, this includes support throughout the contract period via the phone to the customers But this support is limited till the time its in the warranty period. Where as when it comes to software these companies provide online technical support , computer optimization.


Now, the question of interest is how these technical supports service providers charge. If some one has bought Windows Operating System from Microsoft, for the support Microsoft will charge on the per instance basis, but the main thing is that they will not support if the issue is related or concerned with any third party software, or due to any hardware. This is where these technical support companies come into business.

All such things lead to the development of the companies which are providing support for the all brands at one place. One good thing about these companies is that you will get a solution for the issue, if that issue was caused due to the any third party software because normally these companies are providing support for all the major brand players’ weather it be Microsoft, Dell, Hp Compaq or any other.

These companies have several support plans according to user needs and financial feasibilities for technical troubleshoot. Some of them are Try and Use this plan lets the customer check the standard of services provided by the company. Per Instance Support Plan is for some one who is looking for one time support. One Year Support Plan and Two Year Support Plan This plan comes bundled with offering unlimited access to technical support for annual period. In addition to offering a wide spectrum of computer repair solutions, annual plans are designed to help tech savvy consumers save money on their computers and network.

Source
http://www.articlesbase.com/software-articles/why-technical-support-service-providers-are-needed-976571.html

Cookies are small data packets in which in which your username password and other details are stored, by this efficiency of websites is increased , you can remove cookies from your computer follow the below steps to remove cookies from following browser.

Removing Cookies from Internet Explorer:
o Click Tools menu, Internet Options...
o On the tab titled General, click Delete Cookies...
o Confirm OK
o It should take a few moments to erase all the .txt cookie files from your hard drive.

Preventing All Future Cookies in Internet Explorer:
o Click Tools menu, Internet Options...
o On the tab titled Privacy, click Advanced ...
o Check mark the Override Automatic Cookie Handling checkbox
o Check both of the Block option buttons
o Confirm OK, and OK to complete.
o From this point on, no more cookies will be allowed to track your browsing information in IE6.

Removing Cookies from Firefox 3:
o Click Tools menu, Options...
o On the tab titled Cookies, click View Cookies...
o Click Remove Cookies or Remove All Cookies
o Confirm OK
o It should take a few moments to erase all the .txt cookie files from your hard drive
Preventing All Future Cookies in Firefox 3:
o Click Tools menu, Options...
o On the tab titled Cookies, click View Cookies...
o Disable the checkbox Allow sites to set Cookies
o Confirm OK

See Also
fix browser problems
cookies in ie
How to enable Cookies in firefox
How to enable Cookies in firefox
How to enable JavaScript In AOL
How to enable Cookies in AOL Browser

There are many problems come when you use printer , I have collected four common printer problems which mostly comes when you use printer, Check below the common printer problems and their solutions

• Print queue screen (blue title bar) indicates queue is "paused."
• Unpause the printer (see instructions above in the section CHECKING PRINT QUEUE.
• Print test page to printer.
• Print queue screen (blue title bar) indicates queue is "stalled or stopped."
• This may mean that the printer itself has been set "offline."
• Direct the caller to check the printer display menu to see if it says "offline."
• Pressing the Go button can put it "online" again so it says "Ready."
• Printer should now begin printing again.
• Print queue screen (blue title bar) indicates queue is "unavailable" or "cannot connect."
• This means that the print queue is not working.
• Check other public print queues to see whether they are displaying the same message. If more than one print queue is unavailable, then the Printers print server is probably down.
• Error in software: "Error initializing output device."
• When printing within a program like WordPerfect, Word, Excel, etc., users may occasionaly see this error message appear on the screen when attempting to print a file. It is often caused by a temporary network "glitch" in the processing of the print job. There are two options below that will often clear this printing problem.
o Save your file and exit the program, log off the network, then login, get into the program and try printing again.
o If this doesn't work, shut down and power off the computer, wait 20 seconds and power it on again. Login to the network, get into the program again and try printing.
o If the error still doesn't clear, wait at least 15-20 minutes and then try printing again.

See Also
printer technical support
Protect yourself from Email Worm Attack
Disabling System Restore to remove viruses
Ping command in printer network connection
How To Recover Missing System Files In Windows

System files are the most important files in windows operating system, you will get blue screen error and many other errors if a single system file is missing, follow the below steps to reinstall the system file.

1. Start your computer with the Windows Setup floppy disks or with the Windows CD-ROM.
2. At the 'Welcome to Setup' screen, press F10 or press R. (Windows 2000 users will need to press F10 or R and then press C).
3. You should now see a list of installations and the prompt "Which Windows Installation would you like to log on to?"
4. Select the appropriate number for the Windows installation that you want to repair.
5. Type the administrator password and press Enter. If the administrator password does not exist, just press Enter.
6. From the recovery console, issue the following command:
expand D:\i386\filename_ C:\
where filename_ signifies the name of the file you want to extract, 'D' signifies the drive letter of the source you are extracting from and specifies the path of the folder to which you wish to extract the file.
7. After the file has been extracted, type exit to leave the recovery console, remove the Windows Setup floppy or Windows CD-ROM and restart the system normally.

See Also
printer support
Protect yourself from Email Worm Attack
Disabling System Restore to remove viruses
Ping command in printer network connection
How To Clear the Internet Explorer History Folder

History folder contains the list of websites which you have visited, you can delete the list from the folder or you can change the settings of history folder so that sites you will visit will never be saved in the history folder

You visited a great web site on Thursdey, but forgot to bookmark the URL. Now it's Monday and you can't remember how to go back there. This is where the Internet Explorer History folder comes in handy. But just as it lets you trace back your Internet browsing steps, others can also use it to see where you've been. If the downside seems greater than the upside, here's how you can delete the Internet Explorer History and how you can prevent it from being stored in the future.


Clear the Internet Explorer History Folder

1. From the Internet Explorer menu, click Tools | Internet Options. For Internet Explorer v7, follow steps 2-4 below. For Internet Explorer v6, follow step 5. For both versions, follow the steps outlined in steps 6 and below.
2. For IE7, under Browsing History, select Settings
3. Under History | Days to keep pages in History, change the setting to 0.
4. Click OK
5. If using Internet Explorer v6, under History | Days to keep pages in History, change the setting to 0.
6. Click OK to exit the Internet Options menu
7. Close Internet Explorer and restart it for changes to take effect.

See Also
printer repair
top ten spyware
internet explorer cookies enable
Disabling System Restore to remove viruses
Ping command in printer network connection

Windows ME and Windows XP both come with a characteristic known as System Restore that enables users to revert to specific restore points without impacting data files. When new drivers or software are installed, the operating system automatically creates a restore point. If the installation causes problems, the system restore point can be used to rollback the changes. If no driver or software installations occur, System Restore will automatically create a restore point daily.

Unluckily, System Restore backs up the bad with the good, thus a trouble occurs when malware is present on the system and gets included in this restore point. When users later scan their system with antivirus software, they may receive a message that a virus was found in either the _RESTORE (Windows ME) folder or the System Volume Information folder (Windows XP) but the antivirus software is unable to remove it.

Removing malware from System Restore points
To remove the malware, you must first disable System Restore, then scan the system with up-to-date antivirus software - allowing it to clean, delete, or quarantine any viruses found. After the system has been disinfected, you may then re-enable System Restore. The steps for disabling System Restore vary, depending on whether the default Start Menu or the Classic Start Menu is being used.

Default Start Menu
If using the default Start Menu, click Start | Control Panel | Performance and Maintenance | System. Select the System Restore tab and check "Turn off System Restore".

Classic Start Menu
If using the Classic Start Menu, click Start | Settings | Control Panel and double-click the System icon. Select the System Restore tab and check "Turn off System Restore".
After scanning the system and removing the offending malware, re-enable System Restore by repeating the steps, this time removing the check from "Turn off System Restore".

See Also
online computer repair
top 10 spyware
set cookies in ie
Windows XP's Remote Desktop Utility
Ping command in printer network connection

There are many ways of testing the printer that whether printer is working or not , you can use ping command to test the printer network connection.

To test the printer network connection using ping :

• Click Start, then Programs, then Command Prompt.

• A black screen appears with an H:>, P:> or C:> prompt.

• At the prompt, type: ping printer_IP_address (or ping printer_domain_name).
(Examples: ping 138.28.123.47 or ping cha7hp.kenyon.edu)

• Pinging sends test packets directly from your computer to the printer's network card. They don't go through the printer server at all. If the printer is communicating properly with the network, you will get a "reply," with the following statements appearing on your screen:
"Pinging IP address number....." "Reply from IP address number.....".

• If you can ping the printer, but print jobs still won't go through the print queue, something may be wrong with the queue on the printer server.

• If you don't get a reply, the printer is not communicating with the network. This could be caused by a print queue problem, a print server box problem, a missing or lost IP address, or other causes.

See Also
printer repair in
top 10 spyware
set cookies in ie
Windows Control Panel Categories
Windows XP's Remote Desktop Utility

With remote desktop utility you can connect to any computer in the world through internet connection the only thing you need is the permission from other computer , you can connect to remote computer only if other person gives you username and password.

1. Remote Desktop must be enabled on all the computers to which you wish to connect. To ensure that it is enabled, follow these steps:
2. Right click the My Computer icon on your desktop or start menu and click properties.
3. Click the Remote tab at the top of the system properties window and check the box next to "Allow users to connect remotely to this computer."
4. After you have completed these steps, you are ready to connect to another computer. Before you start, make sure both computers are turned on and connected to your Local Area Network (LAN). It also helps if you both have configured the same workgroup as your default, if you are not on a domain configuration. Most home networks are not on a domain.
5. On the computer you will be connecting from, click Start then select Run and in the new box that appears, type "mstsc" then press ENTER. OR Go to START, select ALL PROGRAMS, Select ACCESSORIES, select COMMUNICATIONS, then click REMOTE DESKTOP CONNECTION.
6. Type the name of the computer you wish to connect to in the connection window.
7. Log in using the username and password supplied by the computer owner. You can not sign into a Limited Account using Remote Desktop.

See Also
remote computer support
top ten spyware
internet explorer cookies enable
Windows Control Panel Categories
How To Backup the Window System Registry

The Control Panel centralizes access to Windows' multitudinous settings. From the Control Panel you can adjust and tweak Windows' appearance, performance, network connections, hardware settings and a whole lot more.

In Windows XP, the Control Panel has 2 modes. The default mode, in the Home Edition, is the colorful and friendly Category View, which divvies up the Control Panel applets into nine categories: Appearance and Themes; Network and Internet Connections; Add or Remove Programs; Sounds, Speech, And Audio Devices; Performance and Maintenance; Printers and Other Hardware; User Accounts; Date, Time, Language and Regional Options; and Accessibility Options.

There's actually a tenth category – easy to miss as it is only available via the task pane – called Other Control Panel Options. This is where Windows puts Control Panel applets installed by third-party applications, such as a QuickTime control or a special display control for your video card.

The other way to view the Control Panel is by the Classic View, familiar to anyone who has used the Control Panel in previous versions of Windows. In Classic View, all the applets are dumped into the one folder. It may be a little intimidating to start with, but it makes it much easier to track down all the Control Panel items and reduces the number of clicks required to access them.
You open the Control Panel by clicking Start -> Control Panel. If it's not on your Start Menu, it's easy to add:

1. Right-click the Start button and choose Properties from the pop-up menu.
2. On the Start Menu tab, make sure the first (non-classic) Start Menu option is selected and click Customize.
3. Click the Advanced tab.
4. In the Start Menu Items list under the Control Panel section, select either Display As Link or Display As Menu. The former (the default) simply displays a Control Panel option on the Start Menu; the latter displays the Control Panel option with a cascading menu providing direct access to each Control Panel applet. I prefer the former because I like to create shortcuts to only those applets I use often – I'll show you how soon; I can do without the others cluttering up my Start Menu.
5. Click OK twice to exit the dialogs.

Note, if you use the Display As Menu option for the Control Panel, you can still open the standard Control Panel window by clicking Start and then right-clicking the Control Panel option in the Start Menu and selecting Open from the pop-up menu.

See Also
windows xp support
top ten spyware
internet explorer cookies enable
computer is Windows 7 compatible or Not
How To Backup the Window System Registry

System registry is the most critical part of windows operating system , so you should take the backup of windows registry before doing anything to , Below are the steps to take the backup of windows registry.

• Click Start
• Click Run
• Type REGEDIT
• Click OK
• The Registry Editor dialog box will now appear
• Click File
• Click Export
• Choose the desired directory to save the backup in
• Type in the desired name for the backup file
• Click Save
• Close the Registry by choosing File | Exit

See Also
microsoft tech support
Microsoft certified professional
Will Your Device Work with Windows 7
Fix Windows Registry To Speed Up Your Comuter
Stop auto start applications in windows startup

If you want to install Windows 7 on your PC then you must first find out if your laptop is Windows 7 compatible. To do this, you have to download the Windows 7 Upgrade Advisor and use it. The Windows 7 Upgrade Advisor is an utility that analyzes your PC and checks if it’s ready to run the new Windows 7.

You can only use the software if you’re using Windows XP SP2 and SP3, Windows Vista and Windows 7 Beta and RC.

So follow the steps below to find out if your computer is Windows 7 compatible:

1. Download Windows 7 Upgrade Advisor tool.
2. Run the software.
3. Click Start check.
4. Check the report generated by the software.
5. If you want to save the report, then use the Save Report button and you can see it full and detailed as HTML.

After your report is generated, you should know that:

• System Requirements checks if the Windows 7 minimum requirements are fulfilled.
• Devices check that Windows 7 has drivers for your internal and external devices.
• Programs checks if your software is Windows 7 compatible.
To find out if your computer is ready to run Windows 7:
• Green means No issues, so your computer is 100% Windows 7 compatible.
• Yellow means Minor Issues, so Windows Update should fix them.
• Red means Major Issues so you are not ready to upgrade to Windows 7.

See Also
pc optimize
malicious spyware removal
Protect your PC
Self to Do Computer Troubleshooting Tips
Top five steps to stay secure on Internet
How to uninstall hidden applications, drivers

Larry Gordon, Founder of Clean Machine appointed as President Global Channel Sales at iYogi

New York, NY, May 11th, 2009 : iYogi, a global direct to consumer and small business remote technical support provider, today announced it’s acquisition of Clean Machine Inc, a provider of remotely administered PC security and performance management services. Clean Machine will operate as a separate brand under the iYogi services umbrella along with the recently lunched Support Dock (www.supportdock.com) and its comprehensive range of 24/7 technical support services for computers, printers, MP3 players, digital camera, routers, servers and more than 100 software applications. Larry Gordon, Founder of Clean Machine is appointed as the President of Global Channel Sales for iYogi. iYogi will integrate technology and innovation that Clean Machine Inc. has developed for delivering an enhanced service experience by proactively managing the health and security for PC's and Apple Computers. This acquisition also broadens iYogi's access to key markets through Clean Machine's existing partnerships. Larry Gordon's past experience and successful track record will accelerate iYogi's expansion through his focus on global alliances. Commenting on the acquisition of Clean Machine Inc., Uday Challu, CEO & Co-founder of iYogi, said, "This acquisition will help iYogi to enhance our customer experience and extend our market reach to the millions of consumers that are challenged by the increasingly complex technology environment. Clean Machine's proactive maintenance and management of PCs in home and small business environment will be our launch platform for building the next generation of managed services for consumers." "We are delighted to have Larry spearheading partnerships and global alliances for iYogi. His incredible experience in marketing, sales and building global alliances will help forge partnerships with retailers, multiple service operators, software publishers, original equipment manufacturers (OEM) and other such companies that are at the frontlines for managing tech support issues for consumers and small businesses", added Challu. With more than 20 years of experience, Larry Gordon has played a variety of strategic roles in marketing, sales and building alliances. Larry was the Executive Vice President at Capgemini and Kanbay. He was also VP of Global Marketing for Cognizant (Nasdaq: CTSH), a leader in global IT services and Director of Marketing for New York based Information Builders. "I am excited to join a company that shares a common mission to Clean Machine in creating a global brand for delivering the best technical support to consumers and small businesses. We also share a common approach of utilizing highly skilled talent with leading edge tools, thereby delivering services at incredible price-points, with high margins for our partners", said Larry Gordon, the newly appointed President of Global Channel Sales at iYogi. ABOUT IYOGI Headquartered in Gurgaon, India with offices in New York, USA, iYogi provides personalized computer support for consumers and small businesses in United States, United Kingdom, Canada and Australia. IYogi's 24/7 phone and remote technical assistance, spans across a comprehensive range of technologies we use every day from a wide range of vendors. Utilizing its proprietary technology iMantra , and highly qualified technicians, iYogi delivers amongst the highest benchmarks for resolution and customer satisfaction. iYogi is privately held and funded by SAP Ventures, Canaan Partners, and SVB India Capital Partners. iYogi was recently awarded the Red Herring Global 100 Award, recognizing it as one of the 100 most innovative private companies driving the future of technology. For more information on iYogi and a detailed list of technologies supported, visit: www.iyogi.co.uk. ABOUT CLEAN MACHINE Clean Machine Inc. is a NJ-based and incorporated company that helps consumers and small business owners easily manage and protect their computing environments safely and cost effectively. The company is has a unique, powerful and inexpensive PC concierge service. Specifically, each customer is assigned a highly-trained tech concierge who remotely examines their computer system on a scheduled and very secure basis. The PC concierge will immediately fix software-based problems and prevent new threats to the customer's computing environment including offensive pop-ups, browser redirects and slow performance, and then provides a detailed report. Clean Machine's proprietary Radar(TM) technology (Remote Access Detection Audit and Repair) allows its expert technicians to remotely resolve any problems, eliminating the need for customers to go through the frustrating process of speaking with a tech support expert, and still having to do the work themselves. In other words, the Clean Machine PC concierges do it all. For more information on Clean Machine please visit www.pccleanmachine.com. CONTACT: iYogi Contact Vishal Dhar President Marketing iYogi Inc. Phone: 212 229 0901 Email: vishal@iyogi.net

The Press Release is available at its source: iYogi acquires Clean Machine Inc.

Thanks to Microsoft Windows 7, there will always be some corner of your computer desktop that is forever india. Or china, or the united kingdom, because localized wallpapers are included in the newest Microsoft's operating system.

Windows 7 is here, kind of: The release candidate is out this week as a soft launch ahead of the proper finished version, which is expected sometime before the end of this year. Among the new skin texture are a fistful of new wallpapers created by illustrators and designers. But if you like your computer to reflect a little piece of home, you can choose from 30 wallpapers depicting a scene from a specific country.

Each of the beautiful photographs shows landscapes from the UK, Australia, Canada, the US or South Africa. The files take up 19.20MB of disk space, divided into folders depicting each country. Some are obvious landmarks, while others are a little more generic.

Click through our gallery to see the wallpapers, some of which are frankly stunning. While you're at it, see if you can name all 30. We certainly couldn't--it's times like this we wish we'd paid more attention in geography, instead of sneaking off to the science lab to tinker with those BBC Micros.

See Also
computer technical support
Computer Support – MSCONFIG Command
PC Repair Services and Computer Support
Easy Way To Get Computer Help

See Also
microsoft windows support
Protect your PC
malicious spyware removal
Windows Live One Care Help You
windows firewall security

With earlier versions of Windows, Microsoft used a transition time when old and new versions of Windows were available to help corporate consumers manage their transition to the new version of the operating system.

This time Microsoft aims to put the ghosts of its Vista troubles to rest as soon as possible, and could stop selling Vista as soon as Windows 7 is released.

"We are still not sure if [computer makers] will be able to ship Vista once Windows 7 is made available. Having said that, an enterprise customer that purchases a PC with Windows 7 pre-installed is allowed to downgrade to Vista should they desire, similar to what we have today on Vista to XP," wrote Richard Francis, general manager and Windows client business group lead at Microsoft Asia-Pacific, in an e-mail.

Microsoft will stop supporting all versions of Vista in April 2012, Francis said.
The launch of Windows 7 could take place within a few months from now. Last week, the company released the final beta version of the software, one of the last steps before locking down the code and sending the finished operating system to computer makers.

Microsoft had high hopes for Vista, but users found the OS sluggish on some computers and they complained about the number of permission prompts required for some tasks. Dissatisfaction with Vista kept user demand high for Windows XP, but many companies -- including Eastman Chemical and Continental Airlines, among others listed on Microsoft's Web site -- decided to roll out Vista within their organizations.

Microsoft appears to be betting that Vista won't be missed once Windows 7 is released.
"It's been a long time since we've had a version of Windows that will actually run better [than the previous version] on the hardware that most customers have," said Mike Nash, corporate vice president of the Windows product management group at Microsoft, during a conference call with reporters last Thursday.

See Also
Install windows 7
Download windows 7

The procedure of searching or finding a specified text in the document is called finding text. In Microsoft Word, it is performed with Find command. To apply Find command in Microsoft Word, choose one of the following.

malicious spyware removal
Protect your PC
How to uninstall hidden applications, drivers

Today’s technique will assist you to display the hidden devices in system Device Manger. Normally windows device manager displays the information about the hardware that ever been recognized by windows, whether it is currently present in the computer or not connected to the computer (for example USB or any other removable devices). The "Show hidden devices" option on View menu would not display the all hidden information, so you can force your system to display the detail of all hidden drives.

Follow the given steps to display the all hidden information in device manager:

To edit the computer registry, first you should log onto your computer with administrative rights.

Click Start button and type CMD in Run option then press Enter for next.

At the command prompt, type the following command and press Enter button.
set devmgr_show_nonpresent_devices=1

Here again type the following command at command prompt and then press Enter button.
start devmgmt.msc

Now in the Device Manager Console go to View menu and select the "Show hidden devices" option.

Now expand the different devices and drivers option in devices manger and you will find the devices which have been loaded in the past.

When you finish troubleshooting, close Device Manager and also exit from command prompt to clear the opened sessions.

See Also
remote computer repair
technical support for small businesses
Self to Do Computer Troubleshooting Tips
Top five steps to stay secure on Internet
add an image to a folder in windows

pc optimize
Task Manager To Troubleshoot Windows
10 things for your computer maintenance
Microsoft Is Fighting Back With Its Copetetiors

Chances are that your Hibernate mode isn’t enabled in your computer. To find out for sure, follow these steps

click Start - Control Panel - Performance And Maintenance - Power Options - and then click the Hibernate tab.

The Enable Hibernation checkbox should be selected. If you check the box, remember to click Apply to see your changes. Now, click the Advanced tab and choose how you want to invoke hibernation. For example, under When I push the Power Button on My Computer, select Hibernate from the drop-down list. This will cause your computer to hibernate rather than shut down. You can also opt for hibernation using the Sleep button on your keyboard (if so equipped). Again, remember to apply any changes and click OK when you’re finished.

See also
onine pc repair help and support
Computer Support – MSCONFIG Command
Windows Updates
windows vista help

Related Search
onine pc repair help and support
Computer Support – MSCONFIG Command
PC Repair Services and Computer Support
Easy Way To Get Computer Help